Lee Dillard – Vice President Finance/CFO at SMSC Gaming Enterprise. Lee is an operations executive with wide experience in the hospitality & gaming industry, leading openings, closings, acquisitions, divestitures, expansion projects, and continuous improvement efforts. Consistently drives revenue and productivity; excels at building cohesive, high-performing teams. Acquires and develops new business segments.
Expert at driving business growth and corporate initiatives, successfully leading all facets of business from pre-opening to opening and beyond; develops new properties, turns around under-performing properties, and expands markets.
Committed servant leader who guides teams to exceed growth targets and expand customer base. Drives productivity and retention through motivational leadership style. Hands-on-team builder with exceptional ability to improve employee satisfaction, customer experience, community perception of company, and company profitability.
Selected Achievements:
• Rapid advancement in executive operations leadership roles throughout multiple US properties, including land-based / riverboat gaming, Native American managed properties, racinos, and thoroughbred horse racing.
• Key role on senior team in charge of hiring strategy; executed plan to hire and coach 1600 employees for opening.
• Grew top-line revenue 10%, productivity 36%, EBITDA 18%, and margin 53% by initiating necessary improvements to financial analysis, productivity, staffing, and flow-through revenue maximization.
• Led teams that grew VIP business 6.5% and pre-VIP segment by 408% in one year.
• Achieved 32% retention of customer database; grew regional EBITDA.
• Facilitated top scores for consecutive years in employee satisfaction / supervisor performance and year-over-year (YoY) improvement in customer satisfaction scores.
Expert at driving business growth and corporate initiatives, successfully leading all facets of business from pre-opening to opening and beyond; develops new properties, turns around under-performing properties, and expands markets.
Committed servant leader who guides teams to exceed growth targets and expand customer base. Drives productivity and retention through motivational leadership style. Hands-on-team builder with exceptional ability to improve employee satisfaction, customer experience, community perception of company, and company profitability.
Selected Achievements:
• Rapid advancement in executive operations leadership roles throughout multiple US properties, including land-based / riverboat gaming, Native American managed properties, racinos, and thoroughbred horse racing.
• Key role on senior team in charge of hiring strategy; executed plan to hire and coach 1600 employees for opening.
• Grew top-line revenue 10%, productivity 36%, EBITDA 18%, and margin 53% by initiating necessary improvements to financial analysis, productivity, staffing, and flow-through revenue maximization.
• Led teams that grew VIP business 6.5% and pre-VIP segment by 408% in one year.
• Achieved 32% retention of customer database; grew regional EBITDA.
• Facilitated top scores for consecutive years in employee satisfaction / supervisor performance and year-over-year (YoY) improvement in customer satisfaction scores.